When a home appliance breaks down, time is of the essence. Choice Home Warranty simplifies the claims process so you can get your home back in order quickly. Here’s how to file a claim—and tips to make the process go smoothly.

Step 1: Identify the Problem
Before contacting CHW, verify that the issue is covered under your plan. Review your service agreement to avoid surprises. Coverage generally includes major systems and appliances but excludes cosmetic damage or issues due to neglect.

Step 2: File Your Claim
There are two easy ways to file a claim:

Online Portal: Log into your CHW account and submit a claim.

Phone: Call CHW’s 24/7 claims department.

Be ready to describe the problem in detail and provide model/serial numbers if possible.

Step 3: Pay the Service Fee
Once your claim is accepted, you’ll pay an $85 service fee. This fee is required for each service request and is non-refundable—even if the issue turns out to be uncovered.

Step 4: Technician Assignment
CHW will assign a local, pre-screened technician from their network. Most appointments are scheduled within 24–48 hours.

Step 5: Diagnosis and Repair
The technician will diagnose the issue and determine if it’s covered. If it is, CHW will cover the repair or replacement up to the policy’s limit. If not, you may need to pay for the service out of pocket.

Step 6: Follow-Up
Repairs are typically guaranteed for 90 days. If the same issue recurs within that time, you won’t need to pay another service fee.

Tips for a Smooth Experience
Maintain Appliances: Keep records of routine maintenance to prevent denial of claims.

Read Your Contract: Know your coverage and limits.

Act Quickly: Don’t delay in reporting problems; timely claims reduce the chance of denial.

Conclusion
Filing a claim with Choice Home Warranty is straightforward and efficient if you follow the right steps. With a clear process and responsive support, CHW helps homeowners handle breakdowns with less stress and more confidence.

Home warranties are a popular solution for homeowners looking to protect themselves from costly repairs. But not all home warranty companies are the same. Here’s an in-depth review of Choice Home Warranty to help you determine whether it’s the right fit for your home.

Pros of Choice Home Warranty
1. Comprehensive Plans
CHW offers two main coverage tiers that include most major appliances and systems. Optional add-ons make it easy to tailor coverage to your specific needs.

2. Competitive Pricing
Monthly premiums are affordable, especially considering the average cost of appliance repairs. Plus, the company frequently offers promotions and discounts for new customers.

3. 24/7 Claims
Their customer service is available around the clock, and claims can be made online or over the phone—making it easy for homeowners to get help when they need it.

4. Nationwide Coverage
CHW serves customers in almost every state, making it widely accessible.

5. Transferable Plans
If you sell your home, you can transfer your home warranty plan to the new owner, which can be a selling point in real estate transactions.

Cons of Choice Home Warranty
1. Limited Coverage on Some Items
Like most home warranties, not every repair is covered. Items with pre-existing issues or improper installation might be excluded.

2. Service Fee
Each claim comes with an $85 service call fee, which could add up if you make multiple claims in a year.

3. No Custom Plans
Unlike some competitors, CHW doesn’t allow fully customized plans. You must choose from the available coverage tiers and add-ons.

Customer Feedback
Customer reviews for CHW are mixed—some praise the fast response time and helpful service, while others mention claim denials due to exclusions. It’s essential to read the fine print and understand your contract before committing.

Verdict
CHW isn’t perfect, but it offers good value for the price. Homeowners looking for solid coverage and dependable customer support should consider it, especially if they have older appliances or systems.