When a home appliance breaks down, time is of the essence. Choice Home Warranty simplifies the claims process so you can get your home back in order quickly. Here’s how to file a claim—and tips to make the process go smoothly.
Step 1: Identify the Problem
Before contacting CHW, verify that the issue is covered under your plan. Review your service agreement to avoid surprises. Coverage generally includes major systems and appliances but excludes cosmetic damage or issues due to neglect.
Step 2: File Your Claim
There are two easy ways to file a claim:
Online Portal: Log into your CHW account and submit a claim.
Phone: Call CHW’s 24/7 claims department.
Be ready to describe the problem in detail and provide model/serial numbers if possible.
Step 3: Pay the Service Fee
Once your claim is accepted, you’ll pay an $85 service fee. This fee is required for each service request and is non-refundable—even if the issue turns out to be uncovered.
Step 4: Technician Assignment
CHW will assign a local, pre-screened technician from their network. Most appointments are scheduled within 24–48 hours.
Step 5: Diagnosis and Repair
The technician will diagnose the issue and determine if it’s covered. If it is, CHW will cover the repair or replacement up to the policy’s limit. If not, you may need to pay for the service out of pocket.
Step 6: Follow-Up
Repairs are typically guaranteed for 90 days. If the same issue recurs within that time, you won’t need to pay another service fee.
Tips for a Smooth Experience
Maintain Appliances: Keep records of routine maintenance to prevent denial of claims.
Read Your Contract: Know your coverage and limits.
Act Quickly: Don’t delay in reporting problems; timely claims reduce the chance of denial.
Conclusion
Filing a claim with Choice Home Warranty is straightforward and efficient if you follow the right steps. With a clear process and responsive support, CHW helps homeowners handle breakdowns with less stress and more confidence.